Contact Support

A cornerstone to Aldon's philosophy is our commitment to long and happy customer relationships. Aldon's technical support staff reinforces that every day. Aldon's support team is frequently cited for its responsiveness, technical expertise and professionalism and is ready to assist you.

If you are a current Aldon customer, please be sure to visit our Customer Site for easy access to documentation and helpful presentations. If you need to contact technical support, you can use any one of the following methods to reach us:

Email

US: support@aldon.com
Europe: support.europe@aldon.com
Asia: support.asia@aldon.com
Australia/New Zealand: support.australia@aldon.com

Telephone

NOTE: Due to difficulties with our international telephone routing system we have employed a new system to get your support calls into our help desk reliably. Please make note of the new telephone numbers to contact Aldon support.

US: +1.510.285.8561
Europe: +44.208.1149371
Asia: Hong Kong: +852.367.89896
Australia/New Zealand: +61.388074716

Fax

US: +1-510.227.7050
Europe: +44.1932.355722
Australia/New Zealand: +61.3.9726.5524

Hours

US: Monday - Friday, 8:00a.m. - 8:00p.m. Eastern Time
Europe: Monday - Friday, 9:00a.m. - 5:00p.m. London Time
Asia: Monday - Friday, 9:00a.m. - 5:00p.m. Malaysia Time
Australia/New Zealand: Monday - Friday, 9:00a.m. - 5:00p.m. Australian Eastern Time