IT Services Management

Run IT like a Business with Aldon’s IT Service Management (ITSM) Solution

Aldon’s ITSM solution captures, automates, and governs an IT organization’s response to business, technical, and operational issues. Acting as the central point of contact between IT and users, Aldon’s Web-based service desk successfully manages service levels from a customer experience perspective. Seamless integration with Aldon CMDB brings valuable insight to the IT infrastructure and its services by identifying the dependencies between assets and elucidating the impact of proposed changes. With Aldon, teams proactively define and centrally manage issues, tasks and requirements, facilitating greater collaboration, impact analysis, and communication. Further, Aldon’s ITSM products enable:

• Automated Workflow and Approval Processes
• Incident and Change Management
• Centralized Requirements Management
• Simplified SLA Management
• Key Performance Indicator Views
• Streamlined Regulatory Compliance
• IT Service Perspective from Integrated CMDB
• IT-Business Integration