IT Services Management

Run IT like a Business with Aldon’s IT Service Management (ITSM) Solution

Aldon’s ITSM solution captures, automates, and governs an IT organization’s response to business, technical, and operational issues. Acting as the central point of contact between IT and users, Aldon’s Web-based service desk successfully manages service levels from a customer experience perspective. With Aldon, teams proactively define and centrally manage issues, tasks, and requirements, facilitating greater collaboration, impact analysis, and communication. Further, Aldon enables:

• Automated Workflow and Approval Processes
• Incident and Change Management
• Centralized Requirements Management
• Simplified SLA Management
• Key Performance Indicator Views
• Streamlined Regulatory Compliance