at-a-glance
Aldon for IT Services

One Way > Everything All Over the Place.

You are required to know and control everything in IT—network infrastructure, services, and IT assets—across your entire operation, no matter how complex.  Why?  Because business decided to oversee IT to make sure that their goals are being met and their people are effectively managed.  Meanwhile, everything, and sometimes everyone, is all over the place.

Easier said than done. The very nature of IT can make your job difficult, with sprawling IT infrastructure, constant maintenance requirements, and never-ending service requests from the “server is down” to “the printer is jammed” to “I need this bug fixed now.” So, you do the best you can with disparate tools, disjointed processes, and multiple database repositories. Chances are, like many folks in charge of IT, you’ve gotten pretty darn good at making it all work, despite the constant barrage of service tickets, the mandate to keep costs down, and keeping your sanity.  But it’s a real challenge when everything (and everyone) is all over the place.

The Aldon Way > Everything In One Place.

You obviously can’t expect that everything and everyone will always be in one place. Could you? Our solutions were designed to give you a single point of control—a dashboard to see all activities (service desk) and a database (CMDB) to view all your IT assets and monitor any changes to them.  Think of it as a virtual watchdog system that can give you total control of your operations by automating workflows and providing you with a “one-stop shop” for user request tracking and seeing your IT assets.

Aldon automates the workflow so that service requests and incident reports are routed to the right people and requirements are checked off.  This means that you can better manage your resources and increase productivity. We allow you to see what everyone is doing, at any level within any roles, at any time. That’s what we call real control; everything in one place.

Seeing and Controlling Everything.

We get everyone working from the same process-based system which gives you total visibility across IT. From a single screen, you can track project status, view service request completion, monitor hardware and software requirements, and see who’s working on what. You can view each and every IT asset you have; their interdependencies and what happens if you change them.

Meeting Software Requirements and Target Dates.

From the moment a user request is posted, Aldon automatically routes the request, assigns tasks, and notifies users. You can record notes, discussions, emails, and chats and allow authorized users to communicate with each other throughout the whole processes. This means you can control requirements and meet target dates.

Cutting and Controlling Costs.

From the moment a user request is posted, Aldon automatically routes the request, assigns tasks, and notifies users. You can record notes, discussions, emails, and chats and allow authorized users to communicate with each other throughout the whole processes. This means you can control requirements and meet target dates.

You can also use our solutions to effectively manage your assets or personnel. It can be as simple as knowing that Melanie is not using her Adobe Illustrator seat license, therefore you don’t have to buy a new license for Kate. Or it can be as complex as discontinuing an outsourcing cost because you can identify that the outsourced team is not giving you a good ROI. All of this contributes to cutting or controlling costs.

Getting to Compliance (Again and again).

We enable you to view, track, and report on everything necessary to satisfy most common regulations.  Our software enforces workflow with repeatable processes resulting in the management of entire IT procedures.  It’s just that easy.

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