ITSM Service Desk

Our ITSM service desk can easily be integrated for unifying service desk activities and requests with change and requirements management. We let you track change requests, enforce approval process, establish requirements, and manage IT projects all the while automating workflow and reporting. This way IT services can respond quickly to change while in lock step with business. Our service desk integration with our CMDB brings you clear insight into your IT infrastructure and services by identifying the dependencies between assets and showing you the impact of any proposed changes. With Aldon, you can proactively define and centrally manage issues, tasks, and requirements, thereby facilitating greater collaboration, communication, and impact analysis.