Aldon Community Manager

Powerful, Integrated Service Desk for IT Service Management (ITSM)

Aldon® Community Manager™ is a powerful ITSM solution for unifying service desk, change, and requirements management. By capturing, automating, and managing the response to business and IT issues, Aldon Community Manager offers full end-to-end traceability of the services delivery and software development lifecycles. Aldon’s service desk facilitates change requests, enforces approval processes, establishes requirements, manages IT projects, and automates workflow and reporting. IT services and development teams are able to respond to changes quickly and in coordination with the business while ensuring industry best practices and compliance. Aldon Community Manager makes it possible to run IT like a business, successfully managing service levels from a customer experience perspective while improving operational efficiencies and reducing costs.

With Aldon Community Manager:

• Manage problem, incident, change, and release processes with an ITIL-compatible service desk
• Achieve and simplify regulatory compliance and best practices
• Accelerate workflow and approval procedures
• Define and deliver requirements rapidly
• Ensure compliance with Service Level Agreements (SLAs)
• Optimize IT performance through metrics and reports
• Understand the relationships of services and their impact on the IT infrastructure with a robust Configuration Management Database (CMDB)

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