Service Desk and Approvals

Aldon’s service desk products can easily integrate service desk activities and requests with change and requirements management and approvals. Our service desk lets you track change requests, enforce approval process, establish requirements, and manage IT projects, all the while automating workflow and reporting. Once requests are approved, we move and manage the requirements in the next step of development process. This way you can respond quickly to change in complete lock step with business. Managing change requests and approvals has never been so easy.

Our service desk integration with our CMDB brings you clear insight into your IT infrastructure and services by identifying the dependencies between assets and showing you the impact of any proposed changes. With Aldon, you can proactively define and centrally manage issues, tasks, and requirements, thereby facilitating greater collaboration, communication, and impact analysis.

For a full service desk, you will need Aldon Community Manager and Aldon CMDB.