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Features
- Simple web-based interface for managing and responding to requests
- Automatic initiation and management of approval processes
- Integration of your service desk items with application development
- Integration with a CMDB
- Automated escalation procedures
- Complete activity logging and reporting
- Support for IT compliance standards such as ITIL
- Configurable, dynamic forms for entry
- Workflow and approval procedures and processes
- Change requests and requirements tracking
- External database connectors for access to information from other applications
- Problems, incidents, and change processes management
- Automated report scheduler with email distribution capability
- Creation of a change ticket by email
- Automated email notifications
Why Aldon Community Manager?
See why Aldon Community Manager is your complete service desk solution.
Integrated Service Desk for ITSM
Capture, track, and approve responses to all issues and requests. Learn more about Aldon Community Manager.
Know and Control Everything IT
Our ITSM solution allows IT to respond to any and all IT issues. Read how.
| Tel: 1.800.825.5858 or +1.510.839.3535 | Email: info@aldon.com | All rights reserved. Privacy Policy. |
