Products » Aldon Community Manager » Features

Capture. Automate. Approve.

"[Unitrin] is more aware of the overall business and we definitely work more efficiently and effectively."

Kent Ashton
VP of IS, Unitrin

At-a-glance Why Aldon Community Manager? Features How It Works Requirements Screenshot

Features

Simple web-based interface for managing and responding to requests
Automatic initiation and management of approval processes
Integration of your service desk items with application development
Integration with a CMDB
Automated escalation procedures
Complete activity logging and reporting
Support for IT compliance standards such as ITIL
Configurable, dynamic forms for entry
Workflow and approval procedures and processes
Change requests and requirements tracking
External database connectors for access to information from other applications
Problems, incidents, and change processes management
Automated report scheduler with email distribution capability
Creation of a change ticket by email
Automated email notifications

What's New in Community Manager 9.5.3

Read about the improvements and enhancements the latest release offers.

Why Aldon Community Manager?

See why Aldon Community Manager is your complete service desk solution.

Know and Control Everything IT

Our ITSM solution allows IT to respond to any and all IT issues. Read how.

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