Aldon Adds Powerful New Service Desk Functionality to Community Manager 9.5.3

Latest Version Offers Deeper Workflow Integration, More Intuitive Interface, and Increased Best Practice Support for Change Management

Emeryville, CA—May-25-2010—Aldon, the ALM company for IT compliance, today announced Aldon Community Manager 9.5.3, the latest release of its powerful web-based IT service management (ITSM) solution unifying the service desk with application development as well as across IT operations. Equipped with new and enhanced features that include a more intuitive user interface for optimized user experiences, expanded workflow options, tighter integration with Aldon Lifecycle Manager, and an updated technology platform, Aldon Community Manager 9.5.3 continues to elevate best practices for ITSM and help the development lifecycle run more smoothly.

Aldon Community Manager serves as the hub where IT can easily capture, automate, and govern an entire IT organization's response to all business, technical, and operational issues. From the moment a change request is posted, the service desk routes the request through user-defined workflows, assigning tasks, and notifying stakeholders when necessary and appropriate. There are built-in areas for notes, discussions, email, and chats, allowing users to communicate with each other throughout the change lifecycle. And all emails, notes, chats and other discussions are connected to the change request for later review by authorized users.

In the 2009 Gartner research report, MarketScope for Application Life Cycle Management, Gartner analysts highlight the service desk's evolving role in the development side of the house stating, "What is most interesting [for development] is the tool integration demand in the form of connecting to a help desk/service desk, because change tickets are often the initiator of a project."

From poor prioritization of projects, to shaky approval processes, to fuzzy requirements or compliance issues, there are many reasons IT groups are adding a sophisticated IT service desk to their application development systems. The right service desk will alleviate these issues, while uniting teams, automating processes, and getting business and IT collaborating.

Key New Features in Aldon Community Manager 9.5.3 include:

About Aldon

Aldon is the ALM company for IT compliance. For over 30 years, we have been the experts in providing application lifecycle management solutions to ensure that change management, collaboration, and compliance are applied consistently across all areas of IT. Through our user-centric approach to process management, our service, change, and release management products help you focus on what you do best—providing superior services, rapidly developing applications, and efficiently managing your IT operations. Behind the scenes, we help you increase productivity, accelerate time-to-market, fully understand your IT assets, and easily achieve compliance with regulatory standards. A true testament to our products is our customer base with over 1,300 companies worldwide in over 70 of the Fortune 100. These companies rely upon our solutions to manage their global IT business and operations processes including application development, network operations, and services management. We are headquartered in Emeryville, California and have offices around the world serving more than 60 countries.