SWBC Selects Aldon for Enterprise-wide IT Service Desk Solution

SWBC Refining Processes and Centralizing IT

Emeryville, CA—October-01-2008—Aldon, the leading provider of process-driven application change management, today announced that SWBC, a San Antonio-based financial services company, has selected the Aldon Application Lifecycle Management (ALM) solution to manage its company-wide IT service desk. By centralizing IT onto a single, process-driven ALM solution, processes are refined, business and IT are collaborating, and projects are delivered faster.

With Aldon Community Manager in place, SWBC now has built-in processes, automation, and communication moving across the service desk. Change requests are captured immediately from the source, coming directly from business users, internal IT personnel, external customers/partners, or even from internal IT management applications at the SWBC service desk. One of the greatest advantages of using Aldon Community Manager is that it allows the SWBC IT team to stay aligned with the constantly changing needs of the business. From the moment a change request is posted, the system routes the request through business defined workflows, assigning tasks and notifying users when necessary and appropriate. Notes, discussions, emails, and chats are recorded and allow authorized users to communicate with each other throughout the change lifecycle. Requests are processed more efficiently, as SWBC gains a traceability factor to help better manage resources and productivity.

“With Aldon in place, our team is united, processes are turn-key, and development has never run more smoothly,” said Gregory Lawler, Chief Information Officer of SWBC. “IT can focus more on business-building activities rather than administrative tasks. We're really redefining the relationship between IT and the business.”

Aldon also helps SWBC create a unified environment for developers and provides vital support in a rapid-paced environment by detecting and managing conflicting changes. With 65 developers working across different platforms (IBM System i and Microsoft .NET), and on multiple applications, having project teams working from the same system is critical. Whether development teams are working in parallel or individually on different parts of an application, Aldon Lifecycle Manager is directly plugged in to Aldon Community Manager so that all of the changes are managed, tracked, and recorded appropriately as part of the IT help desk.

“All of this functionality translates into increased productivity and streamlined processes, which support rapid production times for SWBC applications,” said Lawler. “Aldon Lifecycle Manager is our single point of observation and control.”

About Aldon

Aldon is the ALM company for IT compliance. For over 25 years, we have been the experts in providing application lifecycle management solutions to ensure that change management, collaboration, and compliance are applied consistently across all areas of IT. Through our user-centric approach to process management, our service, change, and release management products help you focus on what you do best—providing superior services, rapidly developing applications, and efficiently managing your IT operations. Behind the scenes, we help you increase productivity, accelerate time-to-market, fully understand your IT assets, and easily achieve compliance with regulatory standards. A true testament to our products is our customer base with over 1,300 companies worldwide in over 70 of the Fortune 100. These companies rely upon our solutions to manage their global IT business and operations processes including application development, network operations, and services management. We are headquartered in Emeryville, California and have offices around the world serving more than 60 countries.